Contact Us

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123 Street Avenue, City Town, 99999

(123) 555-6789

email@address.com

 

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Policies

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Shop Policies

 

Shipping

I do my best to ship paper prints within 2-3 days, and metal prints in 2-3 weeks. Please contact me if your order is time sensitive, I will do my best to be accommodating. Paper prints will ship securely in a rigid mailing tube via USPS Priority Mail. Metal prints must be shipped boxed, and are quoted by size.

Metal Prints

  • *Shipping fees for the Metal Prints vary depending on the size of the print.
  • Due to shipping requirements and the potential for damage, all Metal Prints over 30" on the short side, or over 40" in length must be crated at additional cost.

Large Size Products

  • Products over 40" long that are shipped flat, such as Metal Prints, may require freight shipping, We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Please email mp.aubrey@thehangingwall.com for a quote on delivery of metal items or international orders.

 

For orders shipped outside of the United States: Please note that you may be required to pay duty and/or taxes as determined by your country. I am unfortunately unable inform you of these costs and whether or not they will occur. Thank you for your understanding.

 

Refunds and Exchanges

I want you to truly love your purchase. I stand behind all of my work. If for any reason, your piece has a defect, please let me know right away so that we can arrange for a replacement or repair.

 

If your item is without defect, but you would still like to return it, there will be a 15% restocking fee. You will be refunded the item cost, however I can not refund shipping costs on returns. Thank you for understanding.